Residential Power & Energy Service for Texas

A leading electric company in Texas with energy rates that fit your budget

Few things are more important to your family than your residential energy and power service. You can’t afford to compromise on a very basic need – that when you flip the switch, the lights come on. So while you may have heard about energy deregulation in Texas, you may still be in the dark about how it benefits you.

Greater savings, safe delivery, personalized service – if you’re ready to be enlightened by the advantages Stream Energy customers in Texas enjoy, please visit www.streamenergy.net to learn more about the advantages of being a Stream Energy customer and the affordable energy rates we offer.

Power Service Options for Texas

Stream Intro / Variable Rate Plan (for New Customers Only)
The Stream Intro / Variable Price Plan is for new customers only and is the applied rate for the first invoice. Under this plan, you will receive a guaranteed introductory rate on your first invoice. All subsequent months will be billed at Stream Energy’s then-current Variable Price Rate. Early Termination Fees shall NOT apply and your current rate may fluctuate based on market conditions. Please see the Terms of Service for more information on this product.

Variable Price Plan (Month to Month)
Stream Energy’s Variable Price Plan provides you with a flexible plan with no term contract or early termination fee. This plan allows you to pay for your electricity each month at the current cents-per-kWh rate, which may change at any time depending on market conditions.

Fixed Rate Plan
Texas energy rates will be fixed for the specified term, so that you enjoy the peace of mind that comes with price stability. Early Termination Fees shall apply as specified in your Terms of Service.

[ Electric Rates (Price Per Kilowatt Hour) ]

Customer Disclosure Documents

For your ease and convenience, Stream Energy has combined our Electricity Facts Label, Terms of Service and Your Rights as a Customer into one handy document. This document will help you make an informed decision to join the Stream Energy family of customers.

[ Customer Disclosure Documents ]

Your Rights as a Texas Residential Energy & Power Service Customer

In accordance with the mandates set down by the Public Utility Commission of Texas, we are pleased to provide the “Your Rights as a Customer” disclosure (click below). This disclosure is a bilingual document (English and Spanish) that informs you of your rights and protections and includes information regarding complaint resolution and privacy policy. (You will need Adobe Acrobat Reader to view this PDF file.)

“Your Rights as a Customer” disclosure

If you have any further questions regarding this disclosure, we invite you to contact one of our Customer Service Representatives toll-free at 866-44-STREAM.

Emergency Contacts

In case of emergency or outage, please contact your local wires company directly (see the numbers listed below). They are responsible for maintaining the poles and wires, and for responding to emergencies and power outages.

TIP: Keep the contact number of your local wires company close to your phone, so you can find it easily should you experience a power disruption.

  • Oncor (TXU service area)
    888-313-4747
    (Oncor can link up to five different phone numbers with your ESID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)
  • CenterPoint (Reliant service area)
    800-332-7143
  • AEP Central (CPL service area)
    866-223-8508
  • First Choice (TNMP service area)
    888-866-7456
  • AEP North (WTU service area)
    866-223-8508

Frequently Asked Questions

Q: What is the relationship between Stream Energy and Ignite?

A: Stream Energy, a Retail Electric Provider, is Ignite’s parent company and is responsible for supplying energy service to ALL customers who enroll for service through the recruiting efforts of Ignite’s Independent Associates.

Ignite is the network marketing distribution channel for Stream Energy. While Ignite does not technically supply energy service, its Independent Associates are compensated for gathering energy customers on behalf of Stream Energy.

When a customer is recruited by an Ignite Independent Associate, the customer receives his or her energy service from Stream. However, the Ignite Independent Associate serves as the customer’s energy service point of contact and maintains the one-to-one relationship with the customer for as long as he or she stays on Stream Energy service.

Q: Will the reliability of my electric service change with deregulation?

A: No matter which Retail Electric Provider you choose, your electricity will continue to be delivered safely and reliably by the Local Wires Company, a company still regulated by the PUC.

Q: What happens if I have an emergency or power outage?

A: Because your local wires company is still responsible for the maintenance and repair of the poles and wires, you will call them in the event of an emergency or outage at the number provided on your bill.

Q: What has stayed the same in electric service with deregulation?

A: Your current Transmission and Distribution Utility, or “Local Wires Company,” continues to deliver electricity to your home. Your Local Wires Company still responds to service interruptions and continues to maintain the poles and wires. You will continue to receive the same reliable service you are used to with your Local Wires Company, regardless of which Retail Electric Provider you receive service from.

Q: What has changed in electric service with deregulation?

A: You can now choose to buy your electricity from a different electric provider than the original provider for your area. These companies are called Retail Electric Providers. Ignite’s parent company, Stream Energy, is a Retail Electric Provider. Additionally, your bill now looks different than bills you have received in the past, but each Retail Electric Provider provides the same standard information.

Q: Do all Texans have the power to choose a new electric provider?

A: Unfortunately not. City-owned utilities and member-owned electric cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are.