Customer Support
Stream Energy is proud to offer customers premium care and support. Have a question about your bill or want to make a change to your account? Then send us an email, give us a call or mail us a letter.
Customer & Billing Questions
Email: customerservice@streamenergy.net
Texas Customer Service: 866-447-8732
(Hours: 7 a.m. to 10 p.m. CT, Monday through Friday; 8 a.m. to 5 p.m. CT, Saturday)
Georgia Customer Service: 866-543-4642
(Hours: 8 a.m. to 7 p.m. ET, Monday through Friday)
Customer Care Fax (TX and GA): 214-800-4444
Texas Commercial Service: contact your Account Manager or 866-544-0692
Stream Energy
Attn: Customer Service
1950 Stemmons Freeway
Suite 3000
Dallas, Texas 75207
Third Party Verification (Texas and Georgia)
Residential Service: 888-TPV-3540 (888-878-3540)
TPV Hours of Operation: Monday - Friday, 8 a.m. to 8 p.m. CT
Quality Control (Texas)
English: 866-687-5264
Spanish: 866-687-5265
Hours of Operation: 24 hours a day, seven days a week
Quality Control (Georgia)
English: 866-861-5167
Spanish: 866-861-5560
Hours of Operation: 24 hours a day, seven days a week
Associate Support
If have a question about our policies and procedures, seek downline activity information, need to purchase additional sales kits, or have any other need for assistance from your Corporate support team, contact us via the means listed below.
Phone: 214-800-4500
Fax: 214-800-4444
Hours of Operation: Monday - Friday, 9 a.m. to 6 p.m. CT
Ignite
Attn: Associate Support
1950 Stemmons Freeway
Suite 3000
Dallas, Texas 75207
Meet Associate Support
Click here to see our great support team!
Emergency Contacts
In case of emergency or outage, please contact your Local Wires Company directly (see the numbers listed below). The Local Wires Companies are responsible for maintaining the poles and wires, and for responding to emergencies and power outages.
TIP: Keep the contact number of your local wires company close to your phone, so you can find it easily should you experience a power disruption.
- Oncor (TXU service area)
888-313-4747
(Oncor can link up to five different phone numbers with your ESID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)
888-313-4747
- CenterPoint (Reliant service area)
800-332-7143
- AEP Central (CPL service area)
866-223-8508
- TNMP (First Choice service area)
888-866-7456
- AEP North (WTU service area)
866-223-8508
Web Resources
Public Utility Commission of Texas
The Public Utility Commission of Texas is the state regulatory body set up to protect customers and foster competition.
Georgia Public Service Commission
The Georgia Public Service Commission is the state regulatory body set up to protect natural gas customers and foster competition.
The Electric Reliability Council of Texas (ERCOT)
ERCOT is the organization that administers the state's power grid. ERCOT keeps the lights on in Texas and is one of ten regional reliability councils in North America.
Stream Energy
The parent company of Ignite, Stream Energy is a Retail Electric Provider (REP Certificate 10104) that offers outstanding service and attractive rates to residential and business consumers in Texas.
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